Outsourcing

How to expand your sales and installation & maintenance team organically and fast? Outsourcing is one of the choices and the best for my ex organization. We have good products but we are lack in terms of sales, go to market as well as installation and maintenance (after sales). We advertise, select and did product training for our agents and in just a few weeks we are everywhere. It would take years if we wanted to do it ourselves. Once we have a huge extended sales arm, we need a lot of team to do the installation and maintenance. We opted to outsource our installation team and overnight we have our installers all over the country. There are differences and problems that we have to face but it's worth it.

Problems we encountered with our sales agents were high turnover among their sales team, hence they could not keep up with the product knowledge. Our customer service department suffered due to that, hence we have to appoint our internal channel mangement team closer to our agents to monitor and train them if necessary. Channel Mgmt team was also responsible to assist agents with targeted areas as well as promotions. It worked well and we managed to grew at the rate of 30% year on year.

We even certified our installers and sent them to attend safety passport training at Niosh. This was to increase their skill, knowledge as well as safety awareness among installers. Installantion took less than 3 days and customers were delighted. In some areas we managed to do the installation within 24 hours, esp in town areas.

It felt good when your plan materialised and worked well as planned, isn't it?